Dg54 Privacy Policy — How We Protect Your Information
Last updated: 2026. This policy describes how dg54 collects, uses, and protects the personal information of users in Malaysia.
By using the dg54 platform, you agree to the privacy policy set out here.
Information We Collect From You
When you register or use the dg54 platform, we collect several categories of information to ensure the service operates correctly and securely. The information we collect includes:
- Account information: full name, date of birth, phone number, email address, and encrypted password as provided during registration;
- Device and browser information: device type, operating system, IP address, web browser type, and device identifier used to access the platform;
- Local payment information: local payment method details in MYR (RM) such as account holder name, bank account number (only the portions required for processing), and deposit and withdrawal transaction records;
- Usage data: pages visited, games played, session duration, clicks, and in-platform interactions that help us understand how users engage with our services;
- Cookies and tracking technologies: information collected through session cookies and preference cookies to keep you logged in and save your preferred settings.
We only collect information necessary for the purposes stated in this policy. We do not collect sensitive information such as health data or full identity documents unless required for account verification as mandated by our security procedures.
How We Use Your Information
The information we collect is used solely for purposes directly related to providing and improving dg54 services. The main purposes are as follows:
- Creating and managing user accounts, and verifying identity during login;
- Processing MYR deposits and withdrawals securely and accurately;
- Sending important notifications related to your account, transactions, or policy updates via email or in-platform alerts;
- Detecting and preventing fraud, unauthorised access, and activity that violates our terms of use;
- Meeting legal obligations and regulatory compliance requirements applicable in Malaysia;
- Improving the user experience based on overall platform usage patterns without identifying any individual user.
Dg54 will not use your information for any third-party marketing purposes without your explicit consent. You may withdraw consent for marketing communications at any time through your account settings.
Cookies and How the Platform Tracks Your Session
The dg54 platform uses cookies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you visit our platform. We use three categories of cookies:
- Essential cookies: required for core platform functions such as maintaining your login status throughout a session. Without these cookies, the platform cannot function properly;
- Preference cookies: storing your preferences such as display language and game settings so you don't have to reconfigure them each time you access the platform;
- Analytics cookies: collecting aggregated usage data that helps us understand which parts of the platform are most used and where improvements are needed. This data is not linked to individual identities.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to log in and navigate the dg54 platform.
Data Storage, Security, and Third-Party Sharing
Storage and Security
All dg54 user data is stored on servers protected with SSL encryption and the latest technical security measures. Passwords are stored in encrypted form and cannot be viewed by platform staff in their original form. Access to user data on our end is restricted to staff with a legitimate operational need only.
We retain user data for as long as the account remains active and for any period required by law following account closure. Once the retention period ends, data will be securely deleted or anonymised.
Third-Party Sharing
Dg54 does not sell, rent, or share users' personal information with third parties for commercial purposes. We only share information in the following limited circumstances:
- With payment processors required to complete deposit and withdrawal transactions in MYR — these parties are bound by strict confidentiality agreements;
- With competent authorities in Malaysia when required by law or a valid court order;
- In the event of a merger, acquisition, or business transfer — users will be notified in advance should this occur.
Your Rights as a User and How to Contact Us
Access, Correction, and Deletion Rights
As a dg54 user, you have the following rights regarding your personal information:
- Right to access: you may request a copy of the personal information we hold about you at any time;
- Right to correction: if any information in your account is inaccurate or out of date, you can update it through your account settings or by contacting our support team;
- Right to deletion: you may request account closure and deletion of your personal data, subject to record-keeping obligations required by law;
- Right to restriction of processing: you can request that we limit how we use your data in certain circumstances.
Changes to This Policy
Dg54 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to users via in-platform notifications or email at least seven days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact the dg54 support team at:
Our team is available 24 hours a day, 7 days a week. For general enquiries, visit the FAQ we provide answers to the most frequently asked questions about accounts and privacy.